Pros
The relationships you build with employees
Cons
The impression of the company given during the hiring process was a complete 180 of what was experienced during the time of employment. The company is extremely understaffed, at least in my region. I was not told that I would be working 11+ hour days, sometimes (mostly) alone. I was not trained properly for the role. Most skills were learned through co-workers who had been there sometime before me and not management. I was thrown to the wolves on my second or third shift. Still very unsure of how everything works I was sent to work a weekend day by myself at a location I didn’t even apply to in order to cover their lack of staff. The training videos that are “required” to watch are informative but only to a certain degree. There is a total disconnect in common between all company departments which made my job as DCC harder. Due to my position in the company, my hands were tied when it came to handling situations beyond my scope of practice. When I would reach out to other departments to assist in handling guest accounts and other responsibilities of that nature I would never hear back. Even after several follow-up emails, I still may not have received a response. Or if I was able to get a response they would tell me that they would reach out to the guest in order to bring resolve. Most times the guest was not given a phone call back and I know so because they would come back into the office several times complaining or requesting to speak to a manager that was NEVER in the office. Beyond the manager never being in the office, it was very hard to reach her and have her assistance when needed. She was only a phone call away however, she was always preoccupied with other job responsibilities somewhere else that when her presence or time was requested she was often not available. Which was irritating because certain situations could not be resolved without her input. I just don’t think it’s an efficient business practice to have one manager over seven different locations. Two of which are located more than three hours away within our state. Scheduling options are horrendous for guests. Contracts are not explained properly to guests at the time of the packages being sold. Aesthetic consultants are not nurses so often clients are being sold the wrong products, things they don’t need, and are completely misinformed. Guest are given impossible time frames to complete treatments because scheduling is so scarce. The refund policy in certain circumstances is unfair. And these are just a small fraction of the issues that I would have to take on at the clinic level. It wasn’t easy to handle guests calling or walking in frustrated with all of these issues. Yelling and screaming at myself and/or co-workers. And sometimes rightfully so, because they were sold something that wasn’t true and due to company policy there was absolutely nothing I could offer them to accommodate . All I could do was give them my manager along with corporates' contact information and tell them to reach out, knowing no one was going to get back to them. The entire thing is just constant high stress and chaos.
