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      Imagine Learning

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      One size does not fit all - Customer Success Manager Imagine Learning Employee Review

      2.0
      6 Apr 2017
      Customer success manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Wonderful and caring work team. I really enjoy the people I interact with regularly, such as customer support, sales reps, etc.

      Cons

      Diminishing bonuses, no pay raises in spite of hard work. No differentiated salary. I work in the city as a "customer success manager" and get paid similarly to those who live in a small town. My bonus is tied to whether my sales rep makes his or her quota, without regard to how everyone else works on the team to support and retain clients. Obviously, our sales rep felt awful when no one got their bonus. There's also little opportunity for promotion.

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      Imagine Learning Response
      8y
      I'm sorry you don't feel fairly compensated for your work. We are working toward new incentive options for our CSMs that we hope will resolve some of the concerns you have mentioned. Please feel free to speak with your manager or department head if you'd like to discuss further.

      Explore other reviews about Imagine Learning

      5.0
      22 Apr 2026
      Teacher
      Recommend
      CEO approval
      Business outlook

      Pros

      Data driven with a focus on character.

      Cons

      Full 5 days of school instead of 4.

      3.0
      11 June 2026
      Sales associate
      Recommend
      CEO approval
      Business outlook

      Pros

      Pay is competitive. Remote work. A few days a week of regional travel at the federal compensation rate. This has been an educational entry-level job to learn the basic stakeholders and sales cycles for K-12 curriculum. The people I work with are great and knowledge/experience is a strong resource at this company.

      Cons

      The higher leadership of the organization does not foster a positive, collaborative culture. Different teams/regions work in silos. Any collaboration and communication happens primarily by our own individual efforts. Also, systems change yearly. It's difficult for everyone to adapt, and as a result the sales team has little faith in following the process. Job security is iffy. There has been continuous talk of eliminating my position in my state for over a year now.

      2
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