Not as perfect as it seems - Anonymous employee In Social Employee Review

I really enjoyed my time here! The people were genuinely great, and super supportive! Everyone was really kind and passionate about their work, and managers are approachable and open to feedback. Management is very supportive of growth and they really priortise employee development. Even though it is remote, there are a few fun events throughout the year!

Workload can fluctuate a lot depending on client needs!

Coworkers are very nice and supportive. The company is organized and there’s a decent culture despite everyone being remote.

The problem is that the pay is just abysmal. I genuinely don’t understand how anyone can afford to keep this job. You could make more working at a restaurant or coffee shop when you factor in tips. And the work expected of you is completely out of line with the pay. There’s 12 weeks of training and more and more responsibility is piled on your shoulders on a weekly basis, meanwhile you’re getting paid minimum wage. So there’s no motivation to take on more work but it’s expected of you. The added responsibility is at the discretion of the supervisor, so there’s no clear structure in place so you know what to expect and when. If you’re doing good work, you’ll be rewarded with more work. That actually creates incentive to be worse at the job so you don’t have more piled on. Handling live chats, phone calls, emails, and social media moderation at the same time - plus other tasks assigned by supervisors randomly - is not minimum wage level work. And the first red flag was honestly during my interview when I had to be the one to ask what the job paid and the interviewer seemed hesitant to tell me it was a minimum wage position. It was also a surprise to me to find out that it was a 35 hour a week position, with a one hour unpaid lunch, not 40 like I was lead to believe initially. So you’re making minimum wage at less than 40 hours a week, making the amount I took home basically equal to the poverty line in Canada. And your first paycheque won’t show up until the second pay period you’re there for (which again I wasn’t told initially, I had to ask someone). Which meant I waited a month for a paycheque that was less than my rent due the next day. Not to mention the “benefit” structure which is genuinely just insulting. You have to wait nine months to get a small health savings account. Nine months is a larger amount of time than any other company I’ve heard of. Everyone I tell that to is just shocked. Three months should be the max. Even my supervisor said they didn’t know why it was that long. Considering it’s a small company with less than 20 employees, there’s clearly a deliberate reason.