12 Nov 2024
In The Light Urns Response
1yThank you for taking the time to provide feedback. We understand that change can be challenging, especially during a period of transition like the one we recently went through. Moving to a new, more efficient facility and undergoing a significant restructuring of our operations created many opportunities for improvement—but also required adjustments from all of us.
Regarding your comment about equipment maintenance, we recognize the importance of providing clear expectations and support for all team members. For roles like graphic design, basic maintenance of tools and equipment, such as ensuring printers are stocked with ink or paper, is part of daily responsibilities. This is outlined in our updated job descriptions to ensure there’s no ambiguity moving forward.
We are also excited to share that we are introducing a gamification initiative to help make work more engaging and rewarding. This program will provide opportunities for employees to earn additional incentives based on their performance metrics, fostering both interest and growth within the company.
It’s important for us to emphasize that we truly care about our employees and are committed to creating a positive, supportive work environment. Your feedback reinforces the importance of communication and transparency, which we are addressing with monthly updates to our employee manual, additional training resources, and monthly meetings with team members.
As we move forward, our aim is to reclaim our #1 position as the best in the nation—delivering exceptional custom cremation urns with five-star service and flawless execution. This commitment drives all the changes we’ve implemented, and we are excited about the future as we continue to build toward this goal.
Please note: This message was crafted with the assistance of AI to ensure clarity and professionalism. The content reflects our input and intentions as a company.
Thank you again for your input, and we wish you all the best in your future endeavors.
Susan Fraser
CEO