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      Included Health

      Engaged employer

      Included Health reviews

      Once a Mission-Driven Company, Now Struggling Under New Leadership - Anonymous employee Included Health Employee Review

      2.0
      14 Oct 2025
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Strong mission to improve access to healthcare — something I truly believed in. Excellent compensation and benefits, including free access to company services. Flexible work schedule and remote work options make it easier to balance personal and professional life. Talented, compassionate colleagues who genuinely care about helping others.

      Cons

      Recent management changes have created a toxic work environment. Upper leadership’s motives feel questionable, and the focus has shifted away from employee well-being. Many long-term, dedicated employees from the Doctor On Demand and Grand Rounds days are being pushed out or leaving due to burnout. What’s being done at the expense of employees’ mental health is truly heartbreaking.

      avatar
      Included Health Response
      8mo
      It’s great to hear that our mission, benefits, and incredible team members stood out during your time. We would not be who we are today without our long term team members, and we remain committed to our mission to raise the standard of healthcare for everyone while promoting the well-being of our people. We take your concerns seriously and will share it with leadership. Thank you for all you contributed as part of the team.

      Explore other reviews about Included Health

      5.0
      3 June 2026
      Member resolution specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexible schedule and lots of benefits.

      Cons

      I don't have any cons.

      avatar
      Included Health Response
      2w
      We’re so glad you’re enjoying the flexibility and great benefits, and we’re grateful to have you on the Included Health team!
      1.0
      6 May 2026
      Member care advocate
      Recommend
      CEO approval
      Business outlook

      Pros

      A positive aspect of the company is the opportunity to gain valuable experience in a fast-paced healthcare environment. The role helps build strong communication, multitasking, problem-solving, and customer service skills. There is also meaningful work involved in helping patients and clients navigate important healthcare needs. Many employees are committed to doing their best and providing quality support, even in a challenging environment.

      Cons

      Expectations are unrealistic, and performance is heavily micromanaged by leadership through constant metric tracking. Employees are expected to keep up with frequent changes while prioritizing contract clients and patient satisfaction, often at the expense of employee well-being. Very stressful and overwhelming experience! There is little work-life balance they will add you to Evening and weekend shifts even if you were hired mon-fri. Overall, employees feel undervalued, overworked, and unsupported. TERRIBLE EMPLOYER

      2
      avatar
      Included Health Response
      1mo
      Thank you for sharing your feedback and for highlighting the meaningful work and care your team brings to members. We’re sorry to hear this has been your experience. We’re committed to fostering a supportive environment and as a current team member, your Talent Partner is also always available to provide direct support.
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