Exceptional Company with an Amazing Culture - Senior Learning Specialist Included Health Employee Review

5.0
30 June 2020
Recommend
CEO approval
Business outlook

Pros

GR walks the walk when it comes to taking care of its employees. Pre-COVID when we were all in our new, beautiful, spacious office space, we had great food and great coffee, super social events and family oriented programs, and well attended quarterly group lunches to help us to get to know our co-workers across the company. These may seem like little things, but there is a lot of recognition by the leadership that we work very hard, and there is a lot of thought put into making everyone feel appreciated. During these COVID months, the company has continued to provide its employees with so much support as nearly all of our employees have been working from home. We have all received stipends to buy what we need to work from home. We have received mugs and tea from our executive team. Managers check in frequently and even jump in with their employees when our call volume is high. Different teams connect online not only for work, but also for coffee breaks. While other companies have been forced to have layoffs, we have grown, successfully onboarding new employees using online tools during a time when our members have used our health navigation services in record numbers. I feel like we've done a bang up job of staying true to our inclusive and supportive culture through this trying time. No matter where we work, we live our values. We put patients first. We engage in important debate. We GSD. We bring our best selves. We root for the team. We laugh together and support one another. We celebrate PRIDE. We have worthwhile conversations about our collective role in determining how we can pair a commitment to social justice with our mission to raise the quality of health care for everyone everywhere. We have time off for Volunteerism. There are opportunities to mentor and to be mentored. We very solidly celebrate our successes and one another. I can't say enough about how lucky I feel to work for Grand Rounds. This is a fantastic place to work.

Cons

Hold onto your hat! We are growing, and things change quickly. This is not a place to sit still. When things change, we pivot quickly.

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Included Health Response
5y
Thank you for your thoughtful feedback! We feel very fortunate that we as a company, and as individuals, are able to help those in need, particularly during this pandemic. This is not an easy time to run or grow a business and we are so grateful for how our team members have stepped up to the challenge to stay positive, connected, supportive and focused on continuing to do what we do best - serve members and innovate. Thanks for sharing feedback on what continues to make you feel valued and connected as this unique time. We will absolutely keep up with our communication, our openness to new ideas and our focus on our ultimate mission. Thanks for all you do!

Explore other reviews about Included Health

5.0
3 June 2026
Recommend
CEO approval
Business outlook

Pros

Flexible schedule and lots of benefits.

Cons

I don't have any cons.

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Included Health Response
2w
We’re so glad you’re enjoying the flexibility and great benefits, and we’re grateful to have you on the Included Health team!
1.0
6 May 2026
Recommend
CEO approval
Business outlook

Pros

A positive aspect of the company is the opportunity to gain valuable experience in a fast-paced healthcare environment. The role helps build strong communication, multitasking, problem-solving, and customer service skills. There is also meaningful work involved in helping patients and clients navigate important healthcare needs. Many employees are committed to doing their best and providing quality support, even in a challenging environment.

Cons

Expectations are unrealistic, and performance is heavily micromanaged by leadership through constant metric tracking. Employees are expected to keep up with frequent changes while prioritizing contract clients and patient satisfaction, often at the expense of employee well-being. Very stressful and overwhelming experience! There is little work-life balance they will add you to Evening and weekend shifts even if you were hired mon-fri. Overall, employees feel undervalued, overworked, and unsupported. TERRIBLE EMPLOYER

2
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Included Health Response
1mo
Thank you for sharing your feedback and for highlighting the meaningful work and care your team brings to members. We’re sorry to hear this has been your experience. We’re committed to fostering a supportive environment and as a current team member, your Talent Partner is also always available to provide direct support.
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