Run away - this place is crazy. - Engineering Manager Included Health Employee Review

1.0
12 Nov 2021
Recommend
CEO approval
Business outlook

Pros

- The company had one of the best company cultures, before it rebranded and merged with two less-mature companies (Included Health and Grand Rounds Health) - The maturity of the existing systems from Doctor On Demand were supreme - and the staff cared deeply for the purpose of them being high quality.

Cons

- Your voice no longer matters, everything is driven top-down - Engineering has turned into a sweat shop. Literally, people are spending evenings and weekends trying to smash together multiple applications to appease investors. - The company had zero input into the direction into the company, a stark contrast from where the company started off at (with being Doctor On Demand). - Present technology leadership refuses to connect with the ground level engineering staff - despite being given the input that they need to do it by their own direct reports. - The CEO is either totally ignorant and has no idea what is going on behind the scenes, or is 100% aware and is knowingly burning people out. - This new branding the company took on now tries to manipulate people into thinking "Included Health" means that they will be included. The sad part is that they can't even include their own employees and teams, so how can they include you as a recipient of their services? - They overly commit to new dealings and rush engineering to deliver, so they won't get brought into court for failed obligations the sales team committed to.

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Included Health Response
4y
We appreciate your feedback and wish you all the best in your next adventure.

Explore other reviews about Included Health

5.0
3 June 2026
Recommend
CEO approval
Business outlook

Pros

Flexible schedule and lots of benefits.

Cons

I don't have any cons.

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Included Health Response
2w
We’re so glad you’re enjoying the flexibility and great benefits, and we’re grateful to have you on the Included Health team!
1.0
6 May 2026
Recommend
CEO approval
Business outlook

Pros

A positive aspect of the company is the opportunity to gain valuable experience in a fast-paced healthcare environment. The role helps build strong communication, multitasking, problem-solving, and customer service skills. There is also meaningful work involved in helping patients and clients navigate important healthcare needs. Many employees are committed to doing their best and providing quality support, even in a challenging environment.

Cons

Expectations are unrealistic, and performance is heavily micromanaged by leadership through constant metric tracking. Employees are expected to keep up with frequent changes while prioritizing contract clients and patient satisfaction, often at the expense of employee well-being. Very stressful and overwhelming experience! There is little work-life balance they will add you to Evening and weekend shifts even if you were hired mon-fri. Overall, employees feel undervalued, overworked, and unsupported. TERRIBLE EMPLOYER

2
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Included Health Response
1mo
Thank you for sharing your feedback and for highlighting the meaningful work and care your team brings to members. We’re sorry to hear this has been your experience. We’re committed to fostering a supportive environment and as a current team member, your Talent Partner is also always available to provide direct support.
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