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      Included Health

      Engaged employer

      Included Health reviews

      Amazing Company - Care Coordinator Included Health Employee Review

      5.0
      12 Apr 2023
      Care coordinator
      Recommend
      CEO approval
      Business outlook

      Pros

      I really enjoy working here. Every team has its own atmosphere, but I am grateful to be working with an amazing team. There is no feeling of nasty, toxic competitiveness and I don't work under anyone condescending. I don't feel micromanaged but I know this can be different throughout the company. I love that it's remote, and I've had no issues managing my work/life balance, personally. I started right before the merger so I am not too familiar with how things were prior to, but I have also worked in similar in person fields and other companies that were awful and toxic to the point of my mental health being impacted. I have not experienced that at all here. Care Coordinator starting pay can be low but if you continue to improve then you will notice multiple raises, sometimes more than one within a year. Overall I've enjoyed the past 2+ years here and I've worked in numerous times now.

      Cons

      More internal advancement; There has been a lot of change since I've started, some good, some bad. I think IH should continue to address current issues so that nothing falls through the cracks; They did lay off one of my managers and a few others last year. If that were to continue in the future then I would question job security.

      avatar
      Included Health Response
      2y
      Thank you for your thoughtful feedback - we agree that our people are our greatest asset; setting our team up for success not only creates a more fulfilling work environment but also allows us to best support our members. We're currently developing a Manager Training that will support internal advancement. We also encourage you to talk to your Manager and Talent Partner to better understand growth opportunities within your particular role and function.

      Explore other reviews about Included Health

      5.0
      3 June 2026
      Member resolution specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexible schedule and lots of benefits.

      Cons

      I don't have any cons.

      avatar
      Included Health Response
      3w
      We’re so glad you’re enjoying the flexibility and great benefits, and we’re grateful to have you on the Included Health team!
      1.0
      6 May 2026
      Member care advocate
      Recommend
      CEO approval
      Business outlook

      Pros

      A positive aspect of the company is the opportunity to gain valuable experience in a fast-paced healthcare environment. The role helps build strong communication, multitasking, problem-solving, and customer service skills. There is also meaningful work involved in helping patients and clients navigate important healthcare needs. Many employees are committed to doing their best and providing quality support, even in a challenging environment.

      Cons

      Expectations are unrealistic, and performance is heavily micromanaged by leadership through constant metric tracking. Employees are expected to keep up with frequent changes while prioritizing contract clients and patient satisfaction, often at the expense of employee well-being. Very stressful and overwhelming experience! There is little work-life balance they will add you to Evening and weekend shifts even if you were hired mon-fri. Overall, employees feel undervalued, overworked, and unsupported. TERRIBLE EMPLOYER

      2
      avatar
      Included Health Response
      1mo
      Thank you for sharing your feedback and for highlighting the meaningful work and care your team brings to members. We’re sorry to hear this has been your experience. We’re committed to fostering a supportive environment and as a current team member, your Talent Partner is also always available to provide direct support.
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