Once was good but declining quickly. - Anonymous employee Included Health Employee Review

1.0
27 June 2024
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Work from home, benefits, pay

Cons

Every year they let more people go yet sign more companies as clients. You will work two or three full time jobs at a time. Management has forgotten what it’s like to care for the employees. Every new thing they try will make your job harder and you will be told they are fixing it. Years later it’s still not fixed. They joke and think it’s funny to say we build the plane as it’s flying. What they really mean is every project and new service line will be a huge mess stressing everyone out and causing way more stress than is needed. The CEO and management like to say they care but everything they do shows they do not. The CEO loves to hear his own voice. He’s a show pony and nothing more.

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Included Health Response
1y
Thanks for your candid feedback, this is hard but important to hear. Employee well-being is a big priority, and your feedback is crucial in helping us ensure that's felt throughout the team.

Explore other reviews about Included Health

5.0
3 June 2026
Recommend
CEO approval
Business outlook

Pros

Flexible schedule and lots of benefits.

Cons

I don't have any cons.

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Included Health Response
2w
We’re so glad you’re enjoying the flexibility and great benefits, and we’re grateful to have you on the Included Health team!
1.0
6 May 2026
Recommend
CEO approval
Business outlook

Pros

A positive aspect of the company is the opportunity to gain valuable experience in a fast-paced healthcare environment. The role helps build strong communication, multitasking, problem-solving, and customer service skills. There is also meaningful work involved in helping patients and clients navigate important healthcare needs. Many employees are committed to doing their best and providing quality support, even in a challenging environment.

Cons

Expectations are unrealistic, and performance is heavily micromanaged by leadership through constant metric tracking. Employees are expected to keep up with frequent changes while prioritizing contract clients and patient satisfaction, often at the expense of employee well-being. Very stressful and overwhelming experience! There is little work-life balance they will add you to Evening and weekend shifts even if you were hired mon-fri. Overall, employees feel undervalued, overworked, and unsupported. TERRIBLE EMPLOYER

2
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Included Health Response
1mo
Thank you for sharing your feedback and for highlighting the meaningful work and care your team brings to members. We’re sorry to hear this has been your experience. We’re committed to fostering a supportive environment and as a current team member, your Talent Partner is also always available to provide direct support.
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