Welcome to high school - Client Support Specialist Indeed Employee Review

3.0
4 Oct 2017
Recommend
CEO approval
Business outlook

Pros

- Great office location in central Dublin - Unlimited PTO - Good-looking office - Snacks

Cons

Work: Indeed is lagging behind other tech companies with an outdated CRM and numerous outages and bugs that affect the user experience. The overworked Sales team rules this office and everyone else is just there to support them. They are great at patting themselves at the back for going double green, even though a lot of that revenue is generated from free credits to dissatisfied customers. Micromanagement is the way to do it there and all other teams bow to Sales' requirements as they are the ones who bring in the money. Culture: If you are looking to start your career in a semi-professional environment and have an easy life, then Indeed is the place for you. This is a company where relationships determine how far you go in your career and that is valid for every department here. Managers play favorites all the time and you will never get a promotion unless you are somebody's bar buddy. No one from the US is overseeing any part of hiring and promotions here, which results in having groups of friends who have been in the company for a while promote their other friends. I know of people who are running a referral side-business, basically using their connections with hiring managers to push their own people in and get referral bonuses. No one in Indeed will care about the job being done well more than about their own well-being. If managers and directors are comfortable in their roles, why would they disrupt anything or improve the way things are done? This results in them also hiring and promoting people with a submissive mentality who never challenge authority. The constant calls for providing "honest" and "anonymous" feedback are just a cover as I've had honest constructive feedback come back to haunt me and severely damage my chances at growing here. Once management doesn't like you, you are done. Salary and benefits: Indeed pays below the average salaries of its competitors and they don't even provide free lunch every day (only on Wednesday but, if you are in Client Services, you also get lunch on Monday and Thursday ¯\_(ツ)_/¯ ) If you are looking for a job that challenges you, gives you interesting projects to work on, managers who develop you, coach you, and care about you, or a professional working environment that you can take seriously, stay away from Indeed at the moment. If you miss high-school and the rumours, back-stabbing, relationship-centric environment where sucking up to the right people is the only guarantee for success, you'll fit right in. Welcome to Indeed.

Explore other reviews about Indeed

5.0
8 May 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits, great manager and mentor

Cons

nothing to state at the moment

4.0
3 June 2026
Recommend
CEO approval
Business outlook

Pros

I loved the talented people I worked with; I appreciated being appreciated; I loved helping employers hire; and I really thought this would be the company I retired from.

Cons

The company culture changed significantly after it became publicly traded; I didn't particularly care for how they handled layoffs; they didn't always act on the feedback they received; and they were slow to jump on the AI train.

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