Not so nice beneath the surface - Lead Technical Analyst Indeed Employee Review

- My job interview was a bait-and-switch. I was hired to do projects and serve as a dedicated representative for specific clients, but instead I ended up working general tech support out of a ticket queue and doing very little for projects. I also did very little actual technical work even though the interviews focused heavily on scripting and my understanding of APIs; most of my responsibilities involved reiterating our documentation back at partners who hadn't read it. - I had no support from management. They did not notice or care that I literally never submitted my quarterly goals, nor did they offer advice for what those goals should be or track my progress toward those (nonexistent) goals. They did not provide feedback toward how I was tracking toward my role's KPIs and expectations either, which meant I was always blindsided by negative items in my performance reviews. - I did not receive a compensation increase during my time at the company. When I asked my management when my compensation evaluation would be, they would not give a specific answer. This is unacceptable considering the US has been experiencing an extreme amount of inflation for the last couple years. - A single mistake was often communicated to me by multiple people, amplifying how bad it felt. I also never received positive feedback for my accomplishments. - I did not have any agency and frequently had to consult with external parties to perform tasks or find answers to things that should have been within the scope of my job or should happen automatically as part of business processes (e.g. new employee access requests, documentation updates, etc.). - The company was SO disorganized. Every team had its own ways of doing things and used its own tools, which led to confusion and duplicate work. There were no standardized processes. My team had practically no documentation and I had to learn almost everything about the tools I was supposed to support by pestering my senior coworkers while actively working cases, often providing customers the wrong answers in the process. We should have had internal knowledge base articles for the vast majority of questions they were asking, like every other tech support job I've worked in the past has done. - Work/life balance was very poor. I frequently felt pressured to work after hours or even on weekends in order to respond to emails or complete tasks (even while my managers gave lip service to the notion that I shouldn't). Even though my work day officially started at 9am, people (including my management) would frequently schedule meetings before that, and I was expected to accept them because of "time zone differences." The result was an 8am meeting almost every day of every week. - Although a minor gripe compared to the above, Indeed has a very strong webcam culture. You're implicitly expected to be on camera during videoconference meetings, which removes one of the main benefits of remote work: sometimes I want to do my job in pajamas with bed hair.