Pros
Very nice co-workers who are consistently considerate and thoughtful of others. Most people who work there truly care about the mission of helping people get jobs. Some beneficial practices adopted during COVID ("You" day off once a month, widely remote workplace) provide space and generally lower stress. Very hard-working sales and client success teams continue to grind out results despite obvious headwinds, and it's very impressive. Offices and team members around the world so it is fun to work with and learn about people from a variety of backgrounds and perspectives.
Cons
It can be difficult to get things done because it's not uncommon to encounter a "the problem is too big to solve" or "that's the way we've always done it" mentality -- although this continues to improve over time and as new perspectives are introduced. The senior leadership appear to be smart people with individual ideas and agendas that change frequently, which can make it feel like there's an evolving short-term plan but no true long-term plan. The organization would really benefit from the leadership team visibly working together and focusing the company on what's important. Also, there can be an intense focus on the competition sometimes when it might be better to just focus on how to do things better for employers and job seekers.