Great company to work for - Help Desk Lead Infinity (GA) Employee Review

Amazing team members, great work environment, amazing management.

Fast paced environment, customers can sometimes be hard to deal with.

Pay Intelligent and experienced coworkers Nice catered meals Cheap and good health insurance

Corporate environment with a large parent company steering the ship more than local management wants to admit. Metrics-driven and not a single thing matters other than that. You must close a certain number of tickets and do busy work with any spare second you have during the day. Extremely micromanaged - uses monitoring tools to see what you're working on and how much time you've "wasted" not on a ticket. Totally uncompromising for simple personal challenges that affect regular people. Absolutely no support from upper-management. This is a very "just figure it out and get it done" place. Required to obtain new certifications regularly on top of strict metrics requirements