Pros
The money is there to be made. I like the fact that is all incoming calls and not to have to chase customers, which makes the sales process easier! The environment is pretty relaxed. My own manager (Walter) is an amazing team player and that helps a lot to ease these "once in a while" frustrations. I work at the bilingual department, where most people need a Spanish speaker. It gets really interesting to help people from all over, we maintain the professional attitude but at the same time we interact with customers at a more personal level. I want to sell them what they need, not what I want.. and they feel it! Advance opportunities within.
Cons
Some periods the call volume is slow. Not enough days off through the year. No paid off vacation or personal days off.