Fair MSP to work for - Technical Support Specialist InfraNet Solutions Employee Review

Having worked for 4 MSPs previously, I can honestly say Infranet is the best out of all of them. They give you all of the tools necessary to complete your job efficiently. The owners are very nice people who set you up for success. They will always take the time to sit down with you and explain how to do something. They are extremely patient. Management goes out of their way to make sure everyone is happy with what they are doing. Overall, the work culture is great. All of my fellow technicians are a pleasure to work with.

Though there have been strides to improve already, communication can use some more improvement. I will occasionally be surprised with an on-site visit that I didn't see placed in dispatch.

Infranet has an amazing work/life mix that allows kids in the office and many after hours activities, both social and team building. There is a startup feel with the stability of being established in the market. The company always provides the tools needed to keep up with the latest technologies including new phones and computers. There is room for growth and the company encourages professional development.

Several employees did not want to grow with the company. There was a feeling of being held back from growth. Employees have recently left and the environment is much better now and there is definitely a team vibe that can be felt.