OK experience with disappointing career progression. - Desktop Support Technician Ingenico Employee Review

2.0
31 July 2023
Recommend
CEO approval
Business outlook

Pros

Fun and challenging role with varied customers and stakeholders.

Cons

Things escalate quickly, customer facing support (help desk/customer service) could be done with slicker training and scripting. The skill set needs better handed over and shared in order for a more resilient support. Management proposed things that never came to fruition and/or were declined nearer the time.

Explore other reviews about Ingenico

5.0
24 Oct 2024
Recommend
CEO approval
Business outlook

Pros

Flexible work culture helpful team

Cons

No cons as of now

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Ingenico Response
1y
Thank you for your honest feedback.
3.0
1 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Supportive team members who are willing to answer questions and provide guidance. The environment offers valuable insight into how large scale payment systems operate, which is beneficial for anyone interested in fintech or enterprise technology.

Cons

The internship-to-full-time pipeline lacks structure and transparency. Interns were told entry level roles would open, but timelines and follow through were unclear, leaving many in extended intern positions without defined conversion pathways. There appears to be an overreliance on long term interns as cost effective operational support rather than investing in structured development and conversion planning. Some interns remain in role well beyond a typical internship cycle, creating uncertainty around long term stability. Communication around hiring forecasts and headcount planning can feel overly optimistic. Expectations may be set publicly, but updates on budget constraints or shifting priorities are not communicated with the same clarity. Career progression for early talent is ambiguous. Without proactive sponsorship and clearly defined benchmarks, interns may struggle to understand what tangible milestones lead to permanent placement.

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