Pros
Work time is ok. Expenses for travel, parking, equipment is a plus.
Cons
Onboarding process is terrible, no structure or organisation to it. Management don't actually walk you through the onboarding process for new recruits, most of that is learnt by the actual workers. Management also give workers differing messages which are contradictory or confusing. Online training is useless and rather pointless. Salary is poor given the caseloads. KPIs and metrics obsessed. IT systems are outdated and slow. 8 weeks into my position and I still don't have access to IT systems so I can't do my role properly which management are picking me up for which isn't my fault. You have to be careful what you say around certain managers, they like to twist things.
