Incompetent Leadership - Look out for Red Tape and Glass Ceilings - Operations Department Inovalon Employee Review

1.0
17 July 2014
Recommend
CEO approval
Business outlook

Pros

Has Hired Good Hard Working Staff, No Vestment Retirement Fund Schedule. Low Standard, Easy employment and recruitment opportunities.

Cons

Corporation places "high power" titles to recruit and exploit the market to hire individuals with advanced degrees to underpay and overwork individuals shifting overall employee demographic when employer market was less competitive (Upper Management: predominantly white, male, MA/PhD, long time family or friends, Mid-Level Management: predominantly white, 50/50 male to female ratio, HS, BA, MA and Floor Level Associate and Staff: predominantly black females, 20s to 50s, HS Degree. Culture and Values lead by upper management are not carried through and lessens opportunities for its employees and community by limiting philanthropic work to large name corporations to get press coverage and tax write offs. The department works in contract with major Health Insurance Plans yet fails to negotiate sub par health benefits for its' employees. Request for financial assistance to further education has been denied multiple times on the basis that individuals are untrustworthy and one receive their degree leave the company. Contracts and large lay offs result from upper management overpromising to deliver results to large reputable Health Plans and tarnishes professional relationships and opportunities for employees to find new employment within the field. Management is often given last minute notification to offer floor staff opportunity to make performance changes to meet the standards and requirements requested by Upper Management. . The type of work is unique to its' industry and limits opportunities for employment change. Employee Compensation Earnings are questionable with generous pay for Upper Management while laying off several employees to also generous self bonuses while laying off hard working under appreciated employees, Retirement Package benefits allow vestment schedule to secure only upper management's retirement until where they continue to downsize and handle smaller accounts probably because of profit loss to get to their retirement. Management has family/friend connections, quick promotions and pay raises occur without demonstrating performance standards. Standards and Expectations are questionably constructed to limit promotional opportunity due to education/cultural/sex/racial background. Organization has only declined in reputation and downsized over the past years with multiple lost contracts which lessens potential business investments and partnerships, easy hiring process of field staff causes sloppy image due to lack of effective training and oversight, company has changed name to derail mistakes and tracking of reputation, company has closed locations, company has lost good leadership.

Explore other reviews about Inovalon

5.0
5 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Hybrid, great commission and salaries

Cons

Best place Ive ever worked

1.0
9 June 2026
Recommend
CEO approval
Business outlook

Pros

The company was a great place to work under the leadership of its founder and CEO. It offered strong products, a positive culture, and exceptional sales leadership. However, after the founder and president departed, the company’s direction and leadership changed significantly, impacting the overall employee experience.

Cons

Since the leadership transition, the focus appears to have shifted away from employees and more toward financial performance and investor perception. The company has gone through multiple rounds of layoffs, while at the same time hiring sales representatives who often seemed underprepared for the role. Much of the enablement function was reduced or eliminated, with an increasing reliance on AI-driven solutions. Leadership within my department was challenging (toxic). There was a noticeable tendency to favor individuals brought in from a previous company, which negatively impacted morale and team dynamics - leadership was clueless . The leadership style often came across as inflexible, with limited openness to alternative perspectives or collaboration. It was a “I know best because I’m so experienced so it should be THIS way” mentality . As a result, cross-functional relationships suffered (sales leaders didn’t respect dept leadership) and there was little partnership with sales leadership to reinforce training and enablement initiatives. One bright spot was the Sales Engineering organization. The team was highly skilled, well-respected, and led by an exceptional leader who fostered a strong culture and delivered real value to the business. Overall, while the company offers solid products and has talented people in certain areas, the culture, leadership decisions, and ongoing organizational instability make it difficult for me to recommend as a long-term career destination.

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