Nasty algorithm, bad people - Full Service Shopper Instacart Employee Review

2.0
18 Feb 2024
Recommend
CEO approval
Business outlook

Pros

Flexible schedule, can make okay money at times without having to be dressed up.

Cons

Abysmal algorithm takes good tippers and lumps them with $0 tippers. Instacart lies to customers and says tipping isn't necessary, then pays us absolutely sub federal minimum wage salary on orders. Like $6 for an order that would take 75 minutes to complete, including wear and tear on your car. Support is necessary for so many things. If you find 3 bananas and they happen to be too big (without a prompt for weight), you might get declined at checkout. Then it takes 5 minutes to click through the app to reach support. 10-12 minutes to remedy. Then get back in line and make no extra $ for your lost time. Then the customer gives you a 4 star review, which lowers you to a 4.96 that IC considers STANDARD. It's just bad work for a company that cares about shareholder value, not you. Get out asap. Only do this if you are stuck. Only really pencils in major metro areas.

Explore other reviews about Instacart

5.0
3 June 2026
Recommend
CEO approval
Business outlook

Pros

Flexible schedule and independent work environment with good earning potential during busy hours.

Cons

Pay can vary by day and vehicle expenses like gas and maintenance add up quickly.

1.0
9 July 2026
Recommend
CEO approval
Business outlook

Pros

Daily Pay or weekly Flexible schedule

Cons

Customer service is terrible. No way to verify your income. The site is down and customer service will not help. You solve your situation. Also there is not a customer service or corporate phone number. To call when you have a serious situation!!!!

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