Abysmal Company - Stay Away - Remote Service Center (RSC) Engineer Integrated IT Solutions Employee Review

In my opinion, the IITS business strategy is decidedly bad. They use an ESOP program to incentivize employees by suggesting that working there will be worthwhile for their wallet. The company's ultimate goal is to be acquired by an IT enterprise and cash out the ESOP - this leads to a very bottom-line driven approach, which leads to higher expectations on employees (50+ hour work weeks, scheduled after-hours work) and slow hiring. Most, if not all employees were on-boarded via an acquisition. IITS frequently purchases companies with a similar business model to boost the value of their own company. Growth through acquisition means fast growth, but constantly dealing with upset new employees and new clients - ultimately don't care if they lose some of each, as long as they make out positively. Therefore, it seems like nearly all expenses are spared with this ultimate objective in mind. Essentially, this strategy suffocates the employees and can make for a horrible work/life balance. Keep in mind that anybody spends countless hours at their place of employment; your home away from home. Nobody is going to want to work where they aren’t comfortable. IITS evidently didn’t get the message. In regard to the employee, there are no employee outings, team building activities, regular events. There is never a sense that management has your back. The workload is unreasonable; highly stressful environment with unattainable expectations. It is a very ‘boiler-room’ feel. There are no work from home options (yes, they’re a technology company). All metrics that are used to measure quality of service to clients are built on bad math and a system that bloats the bottom line. The on-boarding process is poor at best. There is only a small amount of time to adjust to IITS methods. In my case, most of my co-workers from my previous company left IITS within the year after the acquisition. Morale is constantly an issue, but no one wants to bring it up to management. Some employees are highly confrontational and spread negativity. I am aware of a number of heinous acts committed by some members of the company. There are also technicians who have said odious remarks to fellow team mates beyond simply cussing. There is a clear conflict of interest in regard to employee relationships. Management is largely blind to issues and makes decisions without consulting with employees or even team leads. Super restrictive and vague non-competition/non-solicitation agreement and company threatened to sue departing employees going to competitors. Company will listen to ideas, but most of the time not implement. C-level employees are a bottleneck to getting anything done because of how busy they are, don't delegate tasks that can be handled by Director/Management-level. Overall, poor working conditions. The building is old and frequently has utility issues. Also, it is poorly kept. There were many occasions where power was lost, there were unfinished renovations, and oddly many deceased small animals outside the property. It could be argued that the physical appearance of the headquarters is a representation of the company on the whole. It’s a drab, dreary old building that appears mostly broken-down and unfinished. I believe there truly is an effort to reduce overall investment in the company. Sadly as I am writing this I remember that the thermostat was locked and the building was always drafty. There were stains in the toilets in the men’s room and the paper-towel holder frequently completely fell out of the wall. Also the lunch room was rarely cleaned so the coffee machine was grimy and they charged .25 cents a cup to boot.