Loyal staff overlooked, poor pay and broken promises - Administrative Intelli-Park UK Employee Review

Thank you for taking the time to share this feedback, and for doing so with such honesty and care. The fact that you have given eight to ten years to this organisation, that you love your job, and that you remain committed to your team speaks volumes. That commitment deserves to be met with the same respect in return. I want to be direct about the concerns you have raised. Sustained pressure around overtime and working patterns, the expectation to complete administrative tasks outside of shift hours, and the bypassing of supervisory structures are not practices we would ever consider acceptable. They are inconsistent with who we are and who we are working hard to become, and I take each of them seriously. Our VISTA values sit at the heart of how we expect every part of this business to operate, including how our Operatives and Supervisors are supported and managed day to day. Accountability, respect, and genuine teamwork are not aspirational statements. They are the standard, and where we fall short of that standard it is important that we know, so that we can act. I also want to acknowledge what you have shared regarding the investigation you were subject to. I am not able to comment on specific matters in a public forum, but I can say clearly that our processes must always be fair, proportionate, and conducted with dignity. If your experience did not reflect that, I want to hear from you. I would genuinely welcome a direct and confidential conversation. Please do not hesitate to reach out to the People and Culture team, who will provide you with my direct contact details. You are also welcome to contact the team via Microsoft Teams, where any message will be treated with complete discretion and passed to me personally. Nothing you share with me will go further without your knowledge and consent. Thank you again for speaking up. It takes courage, and it matters. Amanda Simon, Chief People Officer, Intelli-Park Group

Thank you for this thoughtful and balanced review. We genuinely appreciate you taking the time to share both what is working and where you feel we can do better. It is great to hear that you experience our senior leadership as approachable and that you feel supported in your role. That is something we work hard to get right, and it is encouraging to know it is landing that way on the ground. On internal communication, you are right, and we hear you. Consistency and clarity of communication across a growing business is something we are actively focused on improving, and feedback like yours helps us stay honest about where the gaps still exist. Your advice around creating more regular opportunities to connect with senior leadership is something we are already moving on. We are committed to ensuring that every person in this business, regardless of their role or where they sit in the organisation, feels they have a genuine route to our leadership team. Our C-Suite operate an open-door approach, and we are building structured opportunities for exactly the kind of connection you are describing, including C-Suite meet and greet sessions that give colleagues across the business direct face time with our most senior leaders. If you would like to hear more about those sessions or get involved, please do reach out to me personally. Contact our People and Culture team and they will make sure your message reaches me directly. No matter your position in the business, you are always welcome to connect. Thank you again for this review. It is the kind of honest, constructive input that helps us grow in the right direction. Amanda Simon, Chief People Officer, Intelli-Park Group