Being employed By IntermixIT - IT Support Technician IntermixIT Employee Review

Thank you for your feedback. We strive to ensure we provide a competitive salary for our team members and give them the tools they need (such as a vehicle/laptop/cell phone/company gear, etc..) to ensure they can perform their role efficiently. You are correct, our mission is to provide “Cadillac” level service to our clients and we invest heavily into technology and people to make that happen. I’m sorry if you felt your equipment was "under powered". We have expanded our office a few times over the last couple years. Our support desk works as a team in an environment that promotes teamwork. The ability to lean on your neighbor to assist you if needed is a big advantage. There are some disadvantages with noise at times, that’s why we provide noise canceling headsets, instant messaging communication and other methods to combat this. Our personal work areas (desks) are larger than most I’ve seen, we also have tech area with ample room to sprawl out that's stocked with everything needed to work on equipment so personal space isn't cluttered. This hasn’t been brought up as a serious concern in meetings, however, when we expand again we hope to correct and accept feedback for improvement. I also understand your feelings about being “micromanaged”. As busy IT service provider, time is of the essence. The need to be efficient with time management is very important. In addition, checks and balances are critical to ensure that work is performed properly the first time. I have heard many times from team members that we offer the ability to learn more here compared to a corporate IT environment. We get our hands into many different IT projects here at IntermixIT, some of those tasks require specialized knowledge and/or certifications to perform. While we will certainly spin up a lab environment to help with learning and certifications (which we promote and pay for), we can’t allow learning or training on production equipment. In addition, we are constantly working on updating and revising our health benefits package. I certainly understand healthcare is expensive (and not getting any cheaper), however we strive to provide the best coverage for our team members at the best possible prices (we currently cover 50% of the costs for anyone who enrolls). As you can imagine being the owner of a fast growing IT support firm has its challenges and time commitments. I personally strive to connect with everyone on our team and ensure everyone has a good experience at IntermixIT. Whether it’s a fun group outing, pizza Fridays, or cash bonuses I/we always want to ensure everyone feels appreciated, because they are. Since you worked here you should know my demeanor, “authoritative” isn’t the most accurate description. It appears I wasn’t able to connect with you, I wish I would have. Thank you for taking the time to leave this feedback, we have been in business awhile and this is the first review we have had on GlassDoor. I am very grateful for all current, past, and future team members. People move on for different reasons, when someone moves on to better themselves I am genuinely happy for each and every one of them, and have no problem providing a positive reference if requested. I’ll be honest, I haven’t had a request for a reference in a very long time. Moving forward, please use me directly if you need a reference for employment. Best of luck moving forward, Jason Abel CEO – IntermixIT