Pros
-Monthly $$ bonus (only if you've reached 100 hours connected to the system, from 100+ hours there are different bonuses + you need to have a QA score of 85+ which they don't disclose in training)
Cons
-Bad phone app. -Lots of micromananing. -Team Leaders don't care about you or your life outside the job, they all treat you like a number and will make sure you feel that way. -There's no communication at all between Team Leaders, and management in general. If you notify a team leader that you won't be connecting to your shift today, and provide the proper justification, another team leader will nonetheless harass you asking why didn't you connect to your shift. They will also harass you even when you've resigned. -Very low (if not the lowest in the market) salary. -Poor audio quality in most calls (interpreter app related), yet they expect a 100% from you. It's always your fault. -There's no real schedule flexibility. -Lots of policies and formalities that just hinder and slow down the task. -Extremely short breaks. I wouldn't recommend staying here for more than 6 months. Grab the experience and move on, there are far better alternatives in this industry.