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Interview Valet

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DO NOT WORK HERE - Customer Service Representative Interview Valet Employee Review

1.0
6 July 2022
Recommend
CEO approval
Business outlook

Pros

The only benefit is you work from home, but that comes at a high cost to yourself and your ability to have a worklife balance even with a part time position.

Cons

The pay is low for what is expected from this position. You are told that you only have to log in once a day to check emails and make your own schedule. This is simply not true. You are expected to be on multiple Online Meetings weekly that do not fit your schedule. Owner lies about his connections with Podcasts. He may have been on them, but he cannot get the clients on them. He is a liar and expects you to be the one to break the news to the client. He will not back you up. He will get on a call with you and the client, with you believing he will say one thing, then BAM he tells the client the complete opposite. There is no training for the position and you are expected to be able to navigate the complications set forth by the Owner and how he feels in that moment. There is no honesty or integrity with IV. They lie to employees and clients. You will have to lie to clients. IV believes this is just how business is done. Do not dare state your opinion EVER. This will only lead to the end of your time IV. When the Owner states he does not like "cynics" he means he doesn't like employees that point out flaws in a plan and gives alternative solutions. The audacity of an employee explaining why something will not work and that another solution should be considered. How dare you have a brain and thought process of your own. If you want to be a robot, stay silent, never speak up for what you are thinking this job is for you. If you are good at smiling when it is miserable, when you can laugh at jokes that are mysoginistic, when you can let racist comments slide...this job is for you. He likes to hire females and only has one POC as an employee at a time, if you are okay with that...this job is for you. It is not stated but implied to check your platform in the morning, midday, and evening everyday. You catch up on work on the weekend. Train yourself and be available 24/7 because clients will call you from all time zones. You only work 20 hours a week but you are tied to your computer all day 7 days a week. He lies to you and so will your "trainers". I use that term lightly because again you do not get trained. You get an email and are expected to just figure it out. Even though I processed more leads, more contacts with clients, got client statuses above anyone else in my position, that was not good enough for him. He didn't like my honesty. If you can think for yourself, don't work here.

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Interview Valet Response
3y
I'm not sure if really a former team member as we have never had Customer Service Representatives and definitely not as W-2 employees If it is fact from a past team member, I am shocked and disappointed by the experience they had while working with Interview Valet. One of our core values is "Life is Short, Work should be Fun". That doesn't mean every day is "rainbows and unicorns" but we work with integrity together as a team doing work that matters for our clients and partners. If this is a real review, I invite the anonymous reviewer to text me so we can set up a time to talk. From day one, every team member has my personal cell phone number. It seems like the anonymous reviewer has some real pain and personal animosity to me, the Founder/CEO. I'd like to discuss this with you as you never brought it up while part of the team or in the exit interview.

Explore other reviews about Interview Valet

5.0
10 July 2022
Anonymous contractor
Recommend
CEO approval
Business outlook

Pros

Flexible, streamlined, supported, and autonomous.

Cons

No cons in my opinion.

1
5.0
9 Dec 2021
Recommend
CEO approval
Business outlook

Pros

Working with IV and the whole team was an incredible experience. The owner is involved with so many aspects and is always accessible. He has an end of year interview with all employees to get feedback on how the company can improve. He takes suggestions wonderfully, he leads so well! He and the team leads are always asking what they can do to help. My team lead would always compliment me on my work anytime she noticed things done well. She was always ready to help me. I thoroughly enjoyed my job at IV and was so so sad to leave, but left for personal reasons. I plan to come back at some point because working for them was such a highlight! Hours are flexible. Can be done anywhere (literally) and the team is phenomenal.

Cons

I really don’t have any that I can think of. The only downside I had felt was there wasn’t enough training in the beginning, but they quickly implemented a new system and have fixed that.

1
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