Great opportunity to get your foot in the door - Customer Service Representative IntouchCX Employee Review

4.0
12 Apr 2025
Recommend
CEO approval
Business outlook

Pros

The hiring process was a breeze, The company seems to be used to high turnover in the CSR role, so they are eager to take a chance if you show high interest! My team leads have all been pretty great.

Cons

The pay could be better, but is dictated by the client company. I wish the CSR 2 role required a bit more training or higher level of excellence. It's sometimes a challenge to get an accurate/timely/helpful resolution when seeking their assistance during a call.

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IntouchCX Response
1y
Hello there, Thank you for your feedback on the hiring process and your initial impressions. It's great to hear that you found the hiring process to be easy. Have a wonderful day!

Explore other reviews about IntouchCX

3.0
16 June 2026
Recommend
CEO approval
Business outlook

Pros

Free food, awesome coworkers, and no cold calling

Cons

Micromanagement, High-Stress Environment, Stats and Metrics

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