Pros
Worked there for 8 years, starting in 2002. Stock option buy backs then, Were always on the cutting edge of what support could be back then. Work from home/remote support with big old VPNs back before they became soft client. That's why when I hear excuses that Remote Support doesn't work, I roll my eyes. We were crushing that in 2002. Always had clear understanding of the job. The VP of Support Brian was inspirational. The Manager/Director Jennifer was amazing to work with. This company was ahead of it's time. Hopefully all these years later still delivering that award winning customer experience. PTO always included your birthday, and I still invoke that principle to teams I manage. It's important.
Cons
There was a task master manager that eventually came in and sucked the culture out of the room, made everyone act like a robot, with a critical-first persona, but I was moving on a year after that. I heard others felt the same and I think he left long ago. A job really is only as good as your direct report. No cons really from a company-wide perspective. We had big Christmas parties, and true/real comradery. Pay was above-average for that time (2002-2010)