Good IT support work with real variety and paid certifications - Tech Support Intratek Employee Review

- Efficient ticketing system for tracking requests - Health, dental, and vision coverage - Defined performance metrics and response times - Reliable team support for escalations - Ongoing skills and product training

You have to learn multiple systems which can be overwhelming at first

The only thing keeping this company afloat is the talent and effort of its employees, which is frustrating because that same workforce is being exploited and run into the ground.

- Employees are constantly exhausted from overwhelming workloads that continue to increase without relief. - Management refuses to address the staffing shortage or provide any meaningful support. - Employees are left to absorb the pressure while leadership does nothing. - The refusal to hire additional staff has created an unsustainable and collapsing workload situation. - Pay has not increased despite the significant rise in responsibilities and demands.