Pros
- Remote work (although the lack of actual work diminishes this.) - Pay can be decent depending on where you live. - Flexibility in schedules (also impacted by lack of actual work.)
Cons
- Poor project visibility – workers are unaware of available projects unless they are explicitly onboarded. - Outdated and misleading job marketplace, with mostly old postings and low wages. - Exploitative expectations – employees are expected to perform at a high level, but are treated as disposable contractors. - Lack of communication – no notice about task shortages or upcoming opportunities. - Unreliable workflow – clients can disappear for months with no updates or structure. - Ineffective communication system – Slack is the only method used to update workers. - Irrelevant leadership communication – monthly CEO emails don’t address core issues with the company, and contractors still remain without work. - Idle workforce – many remain contracted with no tasks to do. - No meritocracy – career advancement (QA or lead roles) depends on favoritism, not performance. - Inequitable work distribution – leads still get work even when regular agents have none.