Only 2 ways out of Customer Care Department - Customer Service Representative (CSR) Isagenix Employee Review

3.0
24 Apr 2023
Recommend
CEO approval
Business outlook

Pros

Highly discounted products Great equipment for remote work Nice office building Supervisors tried to spin all the issues to be more positive

Cons

Timed breaks - no more than 1 minute tardy allowed. FAVORITISM like no other place I've ever been. Only 2 career paths to get to other departments...Special Services where you lose any seniority and get the closing/weekend shifts or quit. Prior experience is not considered when trying to post to a new position. 12 months in position before being allowed to promote. Less than expected and delayed bonuses due to crappy business decisions which trickled down to the "heart of the company", the poor CSRs. New product releases were full of issues, new system releases resulted in a more and more complicated system which was costing millions of dollars to rewrite, product quality issues (eg: bags of protein shakes bursting during shipping - thousands!!)

Explore other reviews about Isagenix

5.0
16 Sept 2025
Recommend
CEO approval
Business outlook

Pros

Isagenix has been my professional home for nearly a decade, and it stands out from the six other companies I worked for before. I’ve never experienced the same level of commitment to employee well-being, and during challenging times I’ve always felt genuinely supported. What sets Isagenix apart is its strong focus on work-life balance, which goes beyond standard policies. Generous PTO, remote Mondays and Fridays, a birthday day off, and early holiday releases are a few examples, but the greater impact is how employees are genuinely valued as people, not just workers. The culture is collaborative, supportive, and inspiring, and the people I’ve worked with are relationships I know will last a lifetime.

Cons

As with any established company, there are periods of transition and change. I see this less as a setback and more as a natural part of the company’s evolution. While those moments can be difficult, I’ve seen leadership make consistent progress in improving transparency and communication, which makes navigating change much easier.

3.0
19 May 2026
Recommend
CEO approval
Business outlook

Pros

Benefits, people, expertise, opportunity, culture

Cons

Pay was poor, frequent layoffs, disconnect from leadership and lower levels

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