Pros
Paid healthcare, 16 days of PTO yearly, remote or on-site opportunities.
Cons
Toxic culture!!! Their job descriptions do not encompass at all what your day-to-day entails. They also boast of paying you "up to 60k" annually, though to get anywhere near that you'll have to work OT constantly. OT is unlimited! If you think that's a good thing, think again, it only leads to massive burnout. They claim to "put the client first" but micromanagement is far above that. If you crave to be turning in paperwork every 15 minutes of your work day to managers so they know what you're doing (as if the 15 tickets in your queue, 25 emails since 9:30am, 2 project meetings, and 3-hour time sheets you turned in wasn't enough) then this is the place for you! There are far too many clients for the amount of tickets/employees. Management is MIA during the day so escalating tickets gets you nowhere. Management will remind you "that's not your job" when you complete something outside your scope of work because management was MIA. They "hire to keep" so if you plan on working here, plan to do it for your lifetime, and if you begin looking for other work do not do so publicly on LinkedIn unless you want to be fired. There are no clear processes or direction. Out of the 2-3 managers and partners you rely on, each will have a different answer to one question about a specific process. Plan to be reprimanded for not following those processes, and should you mention the information was not clear you will be ignored. I do not recommend working for Isogent. During my time there I was severely stressed to the point of seeking therapy. In my termination interview the HR representative told me "maybe it's for the best we let you go since you're always so stressed". Toxic leadership will demand blind obedience, dismiss well-being, and erode confidence. They will blame YOU.