Pros
-Had a good team and great people
-Great place to learn about the Call Center Industry
-Excellent place to learn about CRMs
-Good product
-Clients are generally good amicable people
-Fully Global Remote
-Good PTO structure
-Lots of passion behind their product
-Good work/life balance
Cons
-It's a small company's you'd need to wear multiple hats, not entirely a downside
-Product tends to be oversold and isn't always technically feasible which leads to difficult conversations and disappointed clients
-Little to no documentation
-Often there is a bigger focus on having new functionality rather than streamlining current ones
-High turnover rate
-CEO and CTO constantly gave conflicting guidelines and procedures to follow
-Below market pay, little to no benefits
-Daily round-up meetings just felt like a way for the executives to make sure everyone showed up to work
-Product continuity relies heavily on CTO