Pros
Pretty good merchandise Great brand partnerships (Barbour, Alden, Red Wing, New Balance, Baracuta, Timex) Mickey is THE MAN! Love that guy! We had fun at work (although I hear there's a new regime that has outlawed fun in NYC stores)
Cons
I have one complaint: I worked in NYC so people from JCrew Corporate came in to our store all the time (weekly visuals walk throughs for starters). Invariably they were arrogant and treated us with total disdain and contempt. They didn't seem to know or care about how the floor actually functioned because they never came in on a crazy Saturday afternoon. We actually had one guy from 770 (Corp office) that would come into our store, lock himself in the manager's office for several hours and watch the security monitors looking for employee violations (didn't fold enough, didn't replenish enough, forgot to clean out a fitting room, etc). Functionally speaking there are so many instances of abject failure that I can not list them in the space provided here. From merchandising to design, quality assurance, planning, allocation and distribution I've got examples of incompetence by them all. And yet they all think they are God's gift to retail in whatever capacity they serve. In general their attitude is deplorable towards floor associates.