Excellent treatment of sales staff by management; poor hourly and commission compensation - Sales Associate J. Crew Employee Review

3.0
22 Dec 2013
Recommend
CEO approval
Business outlook

Pros

Interesting (most of the time), friendly, and stylish coworkers; excellent discount program; short shifts

Cons

Expected 100% selfless service to customer without any substantial commission rewarded; low, low, low hourly wages; scheduling sales staff is never consistent; on calls are extremely selfish of company and inconvenient to employees; dress code is fairly stringent (no denim jackets with pants!?); sometimes ridiculous chats with assistant manager about selling cost (amount you sold vs. amount company paid you)

Explore other reviews about J. Crew

5.0
17 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Very friendly and welcoming staff, the interview process was pretty easy

Cons

Not a lot of things to do if you don’t like getting bored, not a lot of hours

2.0
24 June 2026
Recommend
CEO approval
Business outlook

Pros

There are a lot of talented, hardworking people at this company, which makes recent leadership decisions even more frustrating.

Cons

Communication around major organizational changes has been vague and inconsistent, leaving employees with significant uncertainty and little confidence in the direction of the business. Morale has declined considerably. Many employees feel that years of experience, performance, and institutional knowledge are being undervalued in favor of rigid policies and top-down decision making.

3
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