2.0
31 Aug 2012
Current employee, more than 5 years
Recommend
CEO approval
Business outlook
Pros
The associate friendships can be wonderful. There is a strong interest in customer service. Company has made an effort to try and appeal to a broader audience, which could help shed the boring, '"AARP" crowd only' image the company built up in the past. They are trying to revamp the image and it's encouraging.
Cons
The pursuit of profit and customer service at the risk of alienating employees with mixed messages and signals, along with the lack of company loyalty to long term employees is disheartening for a lot of long time workers. It is becoming a place that doesn't seem interested in cultivating dedicated workers.