Senior management lack expertise in their area of responsibility - Senior Visual Communication Specialist JCPenney Employee Review

2.0
2 Jan 2020
Recommend
CEO approval
Business outlook

Pros

Laid back, people are down to earth. The location allows many food options and shopping. Pay is decent compared to other retailers.

Cons

The company lack innovation (forward) thinking and culture. Senior managements lack expertise in their area of responsibility making it very difficult for those who report to them. They also lack the charisma to lead so they harass, bully and micromanage employees to conform but don't expect HR to be on your side. The team responsibilities also lack identity with a hosh podge of additional assignments (tasks that another department didn’t want) that don't relate to the department. In return, no one within the team can fully utilize their real skills and build a stronger foundation for the next stage in their career. 2 years ago, the team was very diverse (Black, Hispanic, Asian and Whites). Now it is almost down to the same one shade with the last minority getting pushed out the door by the beginning of this year. Don't be fooled by their fake kindness. They act like your friend/family but keeps files on every single team member when mistakes happen. Then all of a sudden 6 months to a year later, you get called out on your mistakes. They talk about having an open-door policy and be honest but that's all lies. If you ever voice your honest opinion and it doesn't align with their views, get ready, a case is going to get built to get rid of you. Short deadline because they want things fast, but everything better be perfect! Everyone is expected to produce 300-500 pages of content within a week or less. Everything better be perfect or you’ll have to write a report or sit in a room with them to yell at you on why it wasn’t like a child getting punished. But of course, this step will be overlooked if you are one of their favorites.

Explore other reviews about JCPenney

5.0
4 Mar 2026
Recommend
CEO approval
Business outlook

Pros

laid back work environment for a college student

Cons

salary stayed the same throughout the years

5.0
4 June 2026
Recommend
CEO approval
Business outlook

Pros

If you like working early morning hours and getting off early in the afternoon (which I do) this is a great part-time job. I was a college student when I worked here so it worked perfectly with my schedule. The pay is pretty decent and the people you work with are friendly.

Cons

Only real downside is that it's retail. You're going to run into some rude customers from time to time. There's always work to do and not enough time given to do it sometimes. But as long as you work hard and managers see that you're trying your best there isn't too much pressure put on you.

See reviews by: Helpful|Rating|Date|All