Customer Service Specialist - Anonymous employee JCPenney Employee Review

4.0
5 Sept 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Friendly staff and easy to use technology. As long as you smile a lot, the days usually go by fast. From a customer point of view, the employees are amazing at helping you get the best deal possible.

Cons

They overwork their employees by scheduling them several days back to back while not scheduling others for days at a time even if others are free. A little too obsessed with meeting their daily goals of credit card sign-ups. Understaffed 70% of the time.

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5.0
4 Mar 2026
Recommend
CEO approval
Business outlook

Pros

laid back work environment for a college student

Cons

salary stayed the same throughout the years

5.0
4 June 2026
Recommend
CEO approval
Business outlook

Pros

If you like working early morning hours and getting off early in the afternoon (which I do) this is a great part-time job. I was a college student when I worked here so it worked perfectly with my schedule. The pay is pretty decent and the people you work with are friendly.

Cons

Only real downside is that it's retail. You're going to run into some rude customers from time to time. There's always work to do and not enough time given to do it sometimes. But as long as you work hard and managers see that you're trying your best there isn't too much pressure put on you.

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