It's a love-hate relationship - Customer Service Associate JCPenney Employee Review

3.0
7 Mar 2011
Recommend
CEO approval
Business outlook

Pros

They pay better than most other retailers. Management and employees have a lot of respect and good relations. Great associate discount.

Cons

Not many rules enforced with coupons. Coupons lead to many problems with customers.. Long shifts. Demand for credit card applications. You end up hating people from working with so many greedy customers. Too many customers try to cheat the company by switching tickets, etc.. Too many questions required to be asked to customers at the checkout, you feel like a robot after a while. Rarely ever any bonuses. And raises are minimal.

Explore other reviews about JCPenney

5.0
4 Mar 2026
Recommend
CEO approval
Business outlook

Pros

laid back work environment for a college student

Cons

salary stayed the same throughout the years

5.0
4 June 2026
Recommend
CEO approval
Business outlook

Pros

If you like working early morning hours and getting off early in the afternoon (which I do) this is a great part-time job. I was a college student when I worked here so it worked perfectly with my schedule. The pay is pretty decent and the people you work with are friendly.

Cons

Only real downside is that it's retail. You're going to run into some rude customers from time to time. There's always work to do and not enough time given to do it sometimes. But as long as you work hard and managers see that you're trying your best there isn't too much pressure put on you.

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