All Journey, no destination - Customer Success JRNI Employee Review

2.0
8 July 2019
Recommend
CEO approval
Business outlook

Pros

The old CEO quit his position as CEO and is back to what he's good at - Building products The new CEO is probably decent - But I didn't get the chance to find out The leadership team is generally strong

Cons

Not a great workforce or place to work - Disparate, anxiety fuelled, and panic stricken every day The company just let go of half their workforce in the worst way possible - At an all-hands "Go back to your desk, check your email to see if you still have a job" - Probably not the kind of company you want to work for, or do business with The product has been hampered by an woefully inept product team for the best part of 2 years.

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JRNI Response
6y
Thank you for your feedback and we're sorry you didn't leave JRNI feeling positive about your experience. We try very hard to create an exciting environment that rewards and engages the team but unfortunately sometimes there are decisions that must be made which are out of our control. Whilst losing "half the workforce" is an extreme exaggeration considering we sadly had to let go of a small number of the global team, we can appreciate that the news was not nice to receive. When choosing the best way to announce this, we had to take into consideration the strict information security requirements upon us considering the nature of our client base and the access our team had to their infrastructure. As a result, we followed best practice and then ensured each and every person either affected or not was given ongoing support and that they had the opportunity to fully discuss the decision and look at any viable alternatives. We're sorry your experience didn't match our high standards but wish you the best of luck in the rest of your career and please know our door is always open. Team JRNI.

Explore other reviews about JRNI

5.0
31 July 2025
Recommend
CEO approval
Business outlook

Pros

Great leadership. Everyone is very nice, welcoming, and helpful. great work environment. work life balance is a priority

Cons

Still a growing company, normal growing pains

1.0
7 Apr 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Limited but there are good people left from the original teams the new ownership has cobbled together. They are the glue keeping everything together.

Cons

Toxic and Arrogant Owners "who are operators" think every single part of the company is a Lego. Replaceable and interchangeable in their eyes. And if you are not a male from Boston, you will likely be replaced with an outsourced Lego from India as soon as convenient. Every single executive hired by the new Owners has quit (not been fired despite the fake information) very quickly in the 3+ years of ownership including multiple CEOs, CTOs, and other leadership. Only remaining personnel at the executive or leadership level are NEW or directly tied to the Owners PE Fund. Continue to acquire companies without ANY understanding of how the technologies will integrate and simply yell until their demands are met or the responsible parties have given up and quit. No culture to speak of because it is basically just a full shop of Indian engineers with some American management. Any other individuals in the company are simply isolated. Arrogance obliterates any rational conversation at the decision making level.

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