Benefits are good, but management treats us like numbers - Technical Support Jamf Employee Review

2.0
12 June 2026
Recommend
CEO approval
Business outlook

Pros

Benefits are pretty much the only positive at this point. Working hybrid is nice, but pales when we used to be fully remote with no issues.

Cons

The senior managers of Technical Support are driving this org into the ground. Employees are no longer a human, no longer an employee; we are now just numbers. KPI requirements have gotten ridiculous requiring employees to almost literally fight over available work to make ourselves look better. Its a complete sham, a numbers game. There are those of us that are legitimately here for our users and administrators, but the quantity of work has vastly outweighed the quality.

Explore other reviews about Jamf

5.0
20 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Amazing people, remote work, flexibility, and socially aware environment.

Cons

Tech layoffs can seem not as transparent and desired.

2.0
10 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Note - Company announced to public they are going from Public to Private ownership in Fall of 2025 - changes may be coming. Jamf has many long time employees who love Apple and are invested in growing the company. Previously many employees were awarded stock and ESPP option existed. Typically the tech options are also strong, although those have gradually weakened.

Cons

Leadership and middle management is no longer held accountable for any promises or decisions they make, so I would exercise caution before joining this organization. Some examples include - committing to remote work and reversing the decision months later - offering various incentive programs and reversing them shortly before the ending period, therefore greatly reducing compensation to sales employees - adjusting benefits and perks relating to hardware in underhanded ways - flip flopping on pricing and distribution All of these decisions and more will be communicated poorly, and oftentimes in the middle of the night. A constant state of uncertainty lingers around Jamf as leadership is stuck in place. Many great people leaders are no longer around, leaving you with managers who seemingly do not care about the rank and file. Disturbing comments are made if any pushback is given - “this might not be the place for you”, “if they want to leave then leave”, “see how the job market is then”. I personally saw Jamf’s current and true colors when told by a director that “we all need to move on and get back to work” shortly after a recent round of layoffs.

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