Great people, flawed leadership - Channel Account Manager Jamf Employee Review

2.0
26 Jan 2024
Recommend
CEO approval
Business outlook

Pros

Jamf is an interesting company, they'll live and die by the Apple sword as their market position in managing Macs is second to none. They have THE software product to do that at scale in any business. Most recently they've attempted to move more into the security space and upsell into those lanes. The Jamf Pro product is incredible, and really has to be experienced to know how truly great it is. The people in engineering and product development are also incredibly intelligent folks. Excellent PTO policy,

Cons

The downsides: you've got new leadership in the former COO taking over as CEO, and frankly there's no actual concrete strategy on how the security products GTM. One look at the financials and you also realize, this company is being mismanaged financially pretty badly. Sales and marketing are 3x where they need to be to be healthy, as revenues haven't upticked to warrant the spend on those segments. So that means they're in a place of break-even for awhile, until they recognize other segments and are willing to invest in those for growth. And speaking of that....this is a typical software company that will absolutely jump the gun on hiring people with the expectation that revenue will automatically just generate by putting people into sales roles. Leadership at the highest levels fail to realize that without proper support of your product, services, etc, that you can't expect instant revenue gratification 6 months into one sales hire. They need to slow down, work on a 5 year plan, and build better business cases before overhiring. If you're looking at Jamf, please ask extremely detailed questions around their 3-5 year GTM strategy plan for their security products, and be equally as keen to learn around their ROI expectations. Run, don't walk, away from anybody who can't answer those questions as specifically as possible before moving forward with them. If there's an excuse used around "technology environment is always changing so we have to be able to adapt", say thanks but no thanks, because that obviously means there's no concrete buy in from leadership on a strategy that makes sense. Jamf says they're Apple first...that's horribly incorrect. They are a Mac-first company, not Apple first. As long as you understand that walking in, that helps reset expectations properly. Lastly...very immature company when dealing with anything with channel partners or anything that's not a direct sale methodology. This is evident everywhere from sales operations to leadership at the highest levels to the direct sales reps and beyond. There's a lot of maturation and learning to be had by Jamf if they want to be successful and grow as a public company.

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Jamf Response
2y
We appreciate your comments and feedback regarding Jamf’s product and GTM strategy. Two of Jamf’s key differentiations are our Apple focus and our commitment to serving Jamf Nation by anticipating and meeting their needs of the future. We intend to maintain our market leadership of Apple-first management and security, and our customers are growing with us, as evident by our 31% year-over-year growth in security ARR and 23% using both our management and security products, as of Sept 30, 2023. As Jamf continues to grow, we are committed to ensuring our processes, systems, and structures scale along with us. We believe our culture is the cornerstone of our success, and remain employee-first and customer-centric.

Explore other reviews about Jamf

5.0
25 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Benefits, culture, and community drive Jamf. Pay can always be better, but is fair to the market.

Cons

Some growing pains recently, maturing from a start-up to a stable company with new technology, such as AI, competing with internal resources.

2.0
12 June 2026
Recommend
CEO approval
Business outlook

Pros

Benefits are pretty much the only positive at this point. Working hybrid is nice, but pales when we used to be fully remote with no issues.

Cons

The senior managers of Technical Support are driving this org into the ground. Employees are no longer a human, no longer an employee; we are now just numbers. KPI requirements have gotten ridiculous requiring employees to almost literally fight over available work to make ourselves look better. Its a complete sham, a numbers game. There are those of us that are legitimately here for our users and administrators, but the quantity of work has vastly outweighed the quality.

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