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Jet Fuel Studio

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Don't Work Here - Account Manager Jet Fuel Studio Employee Review

1.0
18 June 2021
Recommend
CEO approval
Business outlook

Pros

They think 2 weeks paid vacation means 14 days Office in Downtown NY Travel for events Colleagues were great

Cons

Management is a joke and they don't take themselves or any of their employees seriously. It's like someone gave the kids the keys and told them to behave, but they made it into a frat house instead. The two people "in charge" (CEO & CCO) are 20-somethings who were given family money and started a company. Neither of them had any experience in Marketing/Events and were just blindly guessing at what to do next. The only actually experienced person here is the "Owner" who actually has many years of experience in the industry and has worked at, started, and sold agencies in the past. I'm not sure how he's been so successful though because his tactics are questionable at best, and it doesn't help anyway, because he pretty much lets the other two have control of everything. He only steps in once things get to be really too much for everyone. They also don't have any idea of what's appropriate and there was more than one occasion where they created uncomfortable situations for their employees. Also, I had a serious problem with the way they sold in accounts. They would tell a client whatever low number they wanted to hear (a non-plausible amount for the project) and then charge them incremental money throughout the entire campaign and blame it on random things. If they weren't charging incremental because the client refused to give more money it was on the team to try and cut corners, which of course came back to bite us again and again while I was there. Also, they claim to be flexible but they are NOT. More than once I was pulled to the side and asked to stay after 5 because "it looked good" even though the office hours were 9-5. I had to be constantly available, and even on days I took off they would call/email me until I answered. They also were not ever happy about needing to work from home for any reason, and were strict with WFH days (this was before COVID). The only flexible schedules were that of the Owner, CEO & CCO. Some days one or more of them just wouldn't show up, or would show up late and leave early while we were stuck for 8+ hours doing our work and their work. I'll stop here even though I could probably write a novel about my time here. Just know that overall, I would AVOID this place. While I was there, I ended up with an insane amount of work piled on in an office environment where at least 1/2 (usually more) of the people were miserable at any given moment, including me.

Explore other reviews about Jet Fuel Studio

5.0
12 Feb 2026
Recommend
CEO approval
Business outlook

Pros

This is hands down the best marketing agency I’ve ever worked for. I’m currently in my third calendar year with JetFuel Studio and have worked on four different programs — each experience has been outstanding. The level of professionalism, organization, and communication is unmatched. As a Tour Manager who’s often on the road, the support from the entire team is incredible. From account producers to HR and leadership, everyone is thorough, responsive, and genuinely supportive. The communication is clear, expectations are organized, and teamwork is seamless. They truly care about their people and their clients. Everything is handled with structure, efficiency, and integrity. I’ve never felt left out on my own — there’s always strong backing from the home team. Top-tier company all around.

Cons

Honestly, I don’t have any significant negatives to mention. My experience has been consistently positive across multiple programs and years.

2.0
11 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- With the major lack of structure from leadership, employees have the option to set themselves up as key players that bring value to the business. - They order treats on Thursdays - Summer Fridays are offered

Cons

- The business is contingent on high margins, which can only be baked into "people" time. When brands push for lower budgets, the activations take a hit and end up lack luster, as they keep their margins padded vs reallocating budget appropriately. - They constantly rely on freelancers as their teams are not built with the appropriate experience or resources to serve their clients. - They outsource all production work, which clients will soon realize they don't need to pay an experiential agency to manage that handover. - JetFuel is at the mercy of one client that contributes to the majority of their revenue, but that client is not loyal to JetFuel, and is constantly threatening to revoke their business. - Employees are constantly talking down on one another. Creatives in New York complaining about their managers in Austin. Client Service leads complaining about New Business bringing in work they have to execute. It's a toxic environment that bleeds into the work. So many cracks in their model, with their ultimate demise on the horizon. - Senior Leadership acts as their own operation, one client lead, one new business lead, one creative lead, one production lead. They are not involved in the day to day of their employees. The employees are unhappy with the working environment. - The lead from the Northwest Arkansas team uses aggression and her lack of empathy as a tactic to minimize others. - The New York office is not well managed - there is rarely basic necessities like soap, water, cutlery.

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