Service - Customer Service Advisor Jim Shorkey Auto Group Employee Review

They have a ton of inventory and learn a lot of skills working here. I have support and encouragement by my team.

Long hours. Working every Saturday.

There are good people within the organization, and the automotive industry itself can provide strong earning potential for motivated employees. The customer traffic, product lineup, and overall opportunity to build a career are there when the environment is operating correctly. The experience also helped build resilience, product knowledge, and customer relationship skills.

• A culture of nepotism and favoritism created the perception that opportunities, advancement, and deal flow were not always tied to performance or experience. • Over-hiring on the sales floor created excessive internal competition, leaving too many employees competing for limited opportunities. • Ongoing inventory shortages hurt both employees and management alike, making it difficult to maintain consistent income, customer satisfaction, and overall store performance. • Over time, the environment became increasingly clique-driven rather than team-oriented, which negatively affected morale, professionalism, and retention.