Very Start-up, not very mature - Technical Support Jolt Software Employee Review

3.0
19 Nov 2025
Recommend
CEO approval
Business outlook

Pros

* Great product design (see cons for execution) * Great business model * Good internal teams * Strong company mission * Good people who want to do good For my time at Jolt, I would like to give this company a strong 3. I don't want to describe my entire time based on recency bias so I'll say that the people at Jolt genuinely believe that their product is doing good. This is something that can't be faked, and you can see that people genuinely believe in Jolt from the top to the bottom. However, after the acquisition by Smartsense inc, Jolt/Smartsense/digi fired all of those people, making the mission inconsequential to those who remained.

Cons

This sums up Jolt's cons in a single sentence: * Too Cheap to buy a conference table for their conference room, so they bolt Ikea Tables together instead. That choice reflects a broader pattern I saw during my time there. Cutting costs in ways that ultimately made work harder and less effective. For instance, the technical support team was expected to maintain products that were hot-glued together in a closet. Many of their other solutions were improvised and assembled with minimal resources as well. At times, it genuinely felt like equipment was being pieced together in whatever space was available, using whatever materials were cheapest. While I understand the need to manage budgets, it often resulted in frontline teams being held to performance standards that didn’t match the quality of the tools or support they were given. A proper conference table is just one example, but it illustrates a larger issue: long-term investment in the right tools was frequently overlooked. In my view, this may have been influenced by leadership’s focus on improving margins during a period when the company appeared to be preparing for a sale.

Explore other reviews about Jolt Software

5.0
22 May 2026
Recommend
CEO approval
Business outlook

Pros

the harder you work the more you earn amazing culture very flexible very competitive pay catered lunches always stocked with snacks fun all hands meetings

Cons

there is no cons working at jolt

1.0
10 June 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I agree with a lot of the other reviews that mention good co-workers. I really enjoyed the team I was working on.

Cons

The executive team is so toxic. I also wonder if there is incompetence or if they just don't care to be any better. I've watched the head of HR completely destroy the great company culture around autonomy. He and the CEO think they need to track every single thing you do every day. Want to be badgered about how many commits you have everyday? Come work here. Want to be rated by people that have no idea how development works? Come work here. Want to be told that investors aren't sure you're worth keeping? Come work here. All that matters to the leadership here is how many dollars they can get from investors, not how to make the company better. I've noticed that in the reviews only sales people have anything positive to say recently. That tracks with my experience here. They were always highlighted and praised in company meetings and we had to bend over to get them features to close contracts. Devs and CS are just taken for granted here. Its a shame because Jolt wouldn't be anywhere without some of the great developers that work here. Things started out ok here in the beginning but over the years all they've done is nose dive. Benefits aren't getting any better, I'd argue they are getting worse. Raises here are terrible if you even get one.

5
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