Pros
People are very intelligent and the teamwork is great!
Cons
When I first started, I enjoyed working here, but they constantly revise the agreement/contract—sometimes drastically—within just two years. • Initially, I was hired with unlimited PTO, but now it’s labeled as “flexible,” with a cap of 18 days, requiring department head approval for additional days. • At the beginning, I had asked if I could work abroad temporarily to visit family, and they agreed. However, they later changed the policy, requiring one mandatory office day per week for remote work. Now, it’s been updated again to require two office days each week. They refer to this as “flexworks,” which includes one team day and one chosen day, but this does not apply to the Customer Service (CS) department. Leadership specifically assigned fixed office days for the CS team, leaving them no flexibility, unlike other teams. Also, if you take days off on mandatory in office days or if you are SICK and WFH this will affect your performance. • Leadership in the CS department makes all decisions without input from Customer Success Managers (CSMs) and Customer Success Operation Specialists (CSOS). They restructured the department and moved people around, and their message to employees is essentially, “If you’re unhappy, you can leave.” • When employees questioned the two office days for those living in different states, leadership responded with, “Where you live is your choice, but you still need to come in” Management here is completely inexperienced! Most of them have never led a team before. Customer Success Managers (CSMs) may take a few courses and then apply for management roles, and if leadership takes a liking to them, they advance within the company. However, they’re not allowed to voice their own opinions. Managers are essentially just following leadership’s directives without any autonomy. Managers offer very little support, and if you raise concerns with HR, they simply act as though they don’t understand and direct you back to leadership. This creates a frustrating and unhealthy cycle. The pay? Laughable! If you value your mental well-being, it’s best to steer clear of this place.