Pros
- Free unhealthy snacks - If you like being gaslit this is the place for you! - Customer Success' sheer ability to keep up with the CONSTANT org changes weekly to monthly. They call it "adaptability"; we call it directionless.
Cons
If you get a call from this company, pause. What appears to be a flexible, mission-driven culture quickly reveals itself to be performative, rigidly micromanaged and dismissive of work-life balance. If you express burnout, illness, or even basic fatigue? You’ll get asked "how are you?" but underneath the forced fake smile, the subconscious toxic message is “This is what you chose. Get over it.” Get sick? Expect 5 tickets dumped in your queue as punishment when you return. There is no real growth, just a corporate carousel. Employees were shuffled from Support to Account Management, then rebranded as “Customer Success Specialists,” only to be demoted back into Support under a new title. It’s not progression. It’s performative restructuring. During training, you’ll hear all about the company’s values: COGIS—Compassion, Openness, Grit, Integrity, and Simplicity. Unfortunately, senior leadership does not uphold these very values unless it’s to scold or to scapegoat you. Leadership is inconsistent at best, retaliatory at worst. They’re rarely aligned, except when it comes to “quietly” firing someone under vague excuses. And yes—they read your Slack messages. Private convos, harmless venting, inside jokes? All fair game to be weaponized. You are monitored far more than you are supported. Unless you have the rare luck of working under Lawrence, the only manager with actual integrity. If it weren’t for him constantly putting out fires across the department, the entire Success org would collapse. He deserves a raise and better colleagues. As for DEI? Pure lip service. Please take a gander at senior management and it becomes painfully clear: the majority of Black and Brown employees are concentrated in support roles, with little to no upward mobility. The optics are loud, and the silence around it is even louder. They want your excellence without giving you elevation. They want your labor, not your leadership. And when you make it undeniable that you deserve more? They shift the goalposts and call it “process.” If you speak up about inequity or mistreatment, you’ll find yourself iced out first, then let go. You’ll give your all and still be treated as disposable. Be smart. Protect your peace. Document everything. ( And CYA - always <3 )