Prepare for Low Pay, Micromanagement, and Burnout - Customer Success Manager (CSM) Justworks Employee Review

Good work life balance and management.

Long hours sometimes, but generally a good experience

Good happy hour culture Comp for sales reps above industry norm for SMB Great marketing and brand

Look at the reviews before 2025 and look at them now. Look who was brought in since in leadership. There’s your answer. About a dozen people with ~7-10 years of tenure just left because it became unbearable. These are people leaving after getting promotions and big raises. Big red flag. The org is being run by someone who changes his mind every other week and copy and pastes “strategy” from ChatGPT. This person also constantly publicly undermines and insults managers and reps at team outings and in meetings. It’s extremely sad to see this former tech unicorn becoming a shell of itself. The worst part is senior leadership gaslights us when complaints are raised or the feedback on the engagement survey is terrible. I am unsure why C suite hasn’t stepped in to stop the bleeding. Alot of pandering about “whats changed and how great things are”. Longest tenured reps are fed leads under the table and emboldened to be toxic to more junior teammates, and snaking their leads away. The lack of professionalism here is astounding. This leads to cultural rot. The pay is good though especially once you hit 2+ years and have pipeline, so people stay with golden handcuffs. Half the managers are checked out and coasting, though there are definitely a small handful that truly care about their team and keep morale as high as possible. Look elsewhere.