Pros
The people - who are not in management Diversity
Cons
Management: Management does not care - if you aren’t kissing butt to move up the ladder, don’t waste your time. You will get crucified by clients and get blamed by management. They do not have your back, they do not support you. They prioritize hiring people managers rather than experts in the field and it shows. The whole upper management group is one big clique that stands around and gossips. What they do all day? Who knows because it’s definitely not hopping on calls despite employers being irate and requesting to ask to management. They will tell workers to “own” the interaction without them, negating all support and responsibility as a manager. Time off: Work life balance? Doesn’t exist. They say flexible time off but nothing about it is flexible. They will make you “make up” missed in office days. Meaning, your sick on an in office day? You have to come another day to make it up. Compensation: Nee hires making more than older more experienced reps. This is a regular occurrence. There is no bonus so there is no incentive to do good work. Information: getting information is terrible. Systems will contradict information and you will often get different answers from one agent to the other. Moving up: if you are close with upper management moving up isn’t out of the question. If you aren’t (which most aren’t) good luck.