Heavy Workload, Unrealistic Deadlines, and Poor Work Planning - Account Executive K-Konsult Employee Review

1. Office is nearby public transport and the high class shopping centers. 2. Buffet for CNY, Hari Raya and Christmas. Of course the staff need to contribute monetary by monthly as the events organized by Sport Club.

1. There is a strong focus on responding quickly to customers’ requests (“child care” approach), even when certain requests require longer time to resolve. 2. Knowledge gaps between managers and seniors sometimes lead to extended discussions without clear solutions, which may affect job allocation and planned timelines. 3. Staff allocation based on planning is occasionally adjusted due to ad-hoc requests from other departments, which can impact delivery timelines. In some cases, when deadlines are at risk, discussions are escalated directly to senior management. 4. Review of files by management may be delayed at times, resulting in slower feedback for staff improvement, partly due to frequent meetings. 5. While SOP compliance is emphasized, approvals from management are sometimes received at the last minute. 6. Internal meetings are often scheduled towards the end of office hours, which may affect time efficiency. 7. The current account handover process relies heavily on verbal communication inherit from past PIC, and written guidelines are brief and may lack detailed reference. 8. There are instances where focus on minor operational issues is escalated to senior management, which may affect prioritization of more critical matters. 9. A shared departmental email address is used, which may occasionally lead to emails being overlooked or delayed in response due to high volume and multiple users accessing the same inbox.

Near to public transport Exposure to deal with China-based clients.

Management does not respect contractual notice periods. Staff who declined the request can expect "performance punishment" in the form of extra queries—both significant and trivial. High turnover rate. Most staff leave in less than a year. The constant pressure have caused some juniors to suffer from depression. Gap in core accounting knowledge at the management level. Notably, the manager’s name cannot be found on the public register of members for relevant professional accounting bodies. Management monitors how long staff take for meal breaks, especially during weekend/holiday overtime. Mistakes are often met with lengthy verbal reprimands rather than constructive feedback when facing tight deadlines. Leave is often approved at the very last minute—sometimes the night before despite following all SOPs. Manager escalate minor admin errors into major issues and "babysit" clients, creating many pointless tasks. Management often take away support staff/assistants during huge projects with tight deadlines.