Toxic culture with favoritism and lack of support - Anonymous employee KASE Insurance Employee Review

Do not be misled by the positive reviews. At one point, employees were encouraged by leadership to leave favorable feedback, and many of those individuals are no longer with the company. The high turnover alone should raise concerns. Kase was acquired by Peoples Corp last year, which has significantly accelerated the company’s decline. Leadership appears to show clear favoritism toward the sales team, while account managers and administrative staff are undervalued and poorly supported. The service team is consistently overwhelmed with work, closely micromanaged, and discouraged from advocating for compensation that reflects the scope and level of their responsibilities. Producers often place excessive and unrealistic demands on service staff, while frequently escalating minor issues to management rather than collaborating constructively. In some cases, this behavior comes across as unprofessional and inappropriate, further contributing to a stressful and unsupportive work environment. Following the acquisition, much of the sales team reportedly received substantial payouts, while account managers received approximately a 1% annual increase (or nothing at all) — and were told they did not even deserve that. This was especially discouraging given that some account managers had longer tenure than members of the sales team who were rewarded. Additionally, after the acquisition, several sales team members were given inflated titles such as “Director,” “Partner,” or “Department Lead,” often in areas where they had limited or no prior experience. Notably, some of these departments had been built and sustained through the significant efforts of existing team members—many of whom were women—who received neither recognition, appropriate titles, nor compensation. In some cases, leadership of these areas was reassigned to less qualified individuals. The disparity in recognition, compensation, and treatment has had a noticeable impact on morale and helps explain the high turnover within the team. Even for those entering a sales role eager to learn and build a book, the commission structure is significantly lower than competitors, there is little to no formal training or guidance, and individuals are largely expected to navigate the role on their own.