Challenging but has been worth it - Level 2 Service Desk Technician Kaine Mathrick Tech Employee Review

- **Remarkable Team Unity**: After facing a series of challenges, our team has demonstrated exceptional solidarity and resilience. The way everyone has come together to support each other and rally after a tough few months is truly commendable. - **Supportive Leadership**: Management has played a crucial role in facilitating this unity, providing the necessary support and resources to help us overcome obstacles, namely by investing in our People and Culture manager. - **Positive Work Environment**: Despite the difficulties, the work environment has remained positive, fostering a sense of community and shared purpose and the team has come out stronger and more unified.

- **Intense Periods**: The past few months have been intense, and while it has brought us closer, it has also highlighted the need for more focus on people and culture and have hired a People and Culture manager to ensure our team and culture are at the forefront of the business activities. - **Emotional**: The pressure of the recent challenges took a toll on the team, underscoring the importance of mental health support in the workplace and once again has been addressed with our People and Culture manager and the many initiatives that have been introduced to ensure we are living and breathing our values of United and Accountable and are changing the game..

*80% of people there are genuinely lovely and respectful *Free street parking and lots of public transport nearby which made getting to work easy *Many senior techs here are absolutely incredible at what they do and will often share their knowledge with you on their own time and dime *They will often hire people of limited IT experience which can definitely be a pro if you are looking to gain some skills and move on to bigger and better things. They will often hire based on soft skills and transferable skills, which many companies don't anymore. University degrees in IT or related topics are a huge plus in getting hired here.

*Heavy amounts of nepotism and this is encouraged with a HR ran incentive of financial bonuses for referrals being hired and staying in the company for certain periods of time. HR protection for said nepotism employees is normal. *Far too much separation between tech teams and thus client knowledge is often lost in the process when team members leave, become unwell or transfer to other areas of the business (especially if they worked very closely with that client) *The financial reward system for techs is very easy to exploit - They use Crewhu points like a bartering system - example: I will only help you with this client if you give me CrewHu points. Oh you are out of CrewHu points for the month? Sorry can't help ya! *It was a chaotic and painful time of transition and growth in the department I worked. Complete lack of leadership and direction. Promised "things would get better" by HR repeatedly but evidence showed things were just getting worse. *I was asked out multiple times by multiple men in my short time there and struggled to manage this overwhelming attention. Felt uncomfortable going to HR or management about it due to the lack of action on the aforementioned points. Felt I had to play along to win the likability game. I would not recommend working here if you are even a mildly attractive young woman. Certain team members will use this to their advantage by gatekeeping information or not attending to urgent client matters unless you play along with their feelings about you a bit. Very old school in that respect. *No full WFH option - Many employees had to push pretty hard to even get a 3 days WFH option. Most are on a 2 day WFH contract. Only senior long term employees (or those with significant political sway) are fully WFH. Very odd for a tech business as all the work the techs do can easily be done remotely (except onsite techs) and is the case of most regional, interstate and overseas employees anyway to be fully remote. Seems more like a ploy to impress clients and potential clients when they visit the office.